Refund policy
Last updated: 28 October 2026
If SellProof won't run on your computer or can't connect to Meta, and we can't fix it within 14 days of your purchase, you get your money back.
How to ask for a refund
Email support@setuplabco.com or use the contact form within 14 days of your purchase. Please include:
- your order number (it's in your order email from Lemon Squeezy),
- your computer's system (Windows, Mac or Linux),
- what happens on your screen. A screenshot helps, but please hide your App Secret and token.
We'll first try to get SellProof working with you. If we can't fix it within those 14 days, we refund you in full.
How the refund works
Lemon Squeezy, the seller of SellProof, sends the money back to your original payment method. Depending on your bank this usually takes 5–10 working days. Your licence key is switched off with the refund.
What this policy doesn't cover
This is a guarantee that SellProof works on your computer. It doesn't cover a product verdict you disagree with, or changing your mind once SellProof runs and connects. If something feels wrong, write to us anyway: we read every message.
Your legal rights
This policy is in addition to your legal rights as a consumer, which are not affected.